Primus Knowledge Base

BAKERSFIELD, Calif., November 1, 2003

ProSoft Technology no provides an entirely new level of product support with the advanced Internet help tool, Primus. Customer questions are answered more completely and more efficiently than ever before. Backed by dependable one-on-one phone support, the new AI Primus Support Base offers customers even greater security in trusted automation-related products.

Primus is a help tool that works, says ProSoft Technology Product Support Manager, Mark Tracy. This is an entirely new level of service. Customers can interact online with the AI capable Primus across multiple levels and ask pretty much any question they want regarding the automation products that ProSoft supports.

ProSoft Technology`s help tool, Primus, is a knowledge management solution that answers customer questions via e-server data gathering on multiple database levels. Primus utilizes ProSoft Technology`s support staff knowledge in a database format that understands natural language capabilities. Generated responses form an all-encompassing knowledge base that creates real-time informative answers in technical support?s problem-resolution environment.

By being able to understand more than key words, Primus is able to draw from an existing ProSoft support database to create understandable answers to complex customer questions. Based on queries typed in plain English, customers utilize the Primus e-server ability to capture and refine solutions from multiple channels for shared re-use.

As a natural part of the workflow, such results mean faster resolution times, accurate answers, and more contacts per agent all in a matter of seconds.

That means when a customer calls, Primus is working right there beside our support staff to help us help you.